Help Center

First of all, please make sure you are accessing with the correct credentials (email and password). If you are already doing it, we recommend you close your session and start it again.

If you are using one of our official apps, please try deleting it and installing it again.

Please, also check that your current subscription appears in the Subscriptions section, in My Account.

Another possibility is that you may have created another account at motogp.com with a different email at some point, and the VideoPass is linked to it.

In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for motogp.com will have been created linked to your VideoPass.

In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain “@privaterelay.appleid.com” and try to access your motogp.com account using this email.

Yes, the option to add new payment methods is available in the My Account section.

Once you have accessed your motogp.com account, you will be able to find this option in the Payment methods section, where it is possible to add a new payment method or change the default settings of existing ones according to your preferences.

Likewise, it is also possible to configure a different payment method during the manual purchase process of a subscription.

If you want to delete such data from your profile, please contact our Customer Service team through our form.

The partial details that are shown on your profile page are for informational purposes only and are provided by the payment platform, but can be deleted if you request them through our contact form.

Credit/debit card details or any other payment details are not held by MotoGP™ and/or Dorna.

Such data is only sent to the corresponding payment platform to which the user is transferred when paying for any subscription product or service, by the Dorna and MotoGP™ Terms and Conditions.

When making any purchase on motogp.com, you can pay with the following credit or debit cards:

• MasterCard
• Visa
• American Express
• JBC
• Diners Club

 Other accepted methods are:

• PayPal
• Google Pay
• Apple Pay

An active subscription that has already been paid will always be paid until the end of the contracted term.

However, you can modify the automatic renewal option to the next subscription term from your motogp.com account, by accessing the Subscriptions section.

Once there you will need to select “Modify the renewal” in the Current Subscription section, and then clicking on "Cancel Renewal".

If your subscription has been purchased through app markets (Google Play Store, App Store, or Roku), you can manage the automatic renewal through your account in the app market itself. In case of doubt, you should contact the Customer Service of the app market from where you purchased your subscription with us.

If you wish to request a refund of a subscription, you can contact our Customer Service team through our contact form, so that they can assess your case and assist you.

As per our Terms and Conditions of Use, Purchase Policy, and the European legislation on Digital Services and Consumer Rights, refunds can be made, always at our discretion, if requested within 14 days after purchase, and if the contracted services have not been used to view the video (live or on-demand).

If your payment is declined, please check that the card you are using is not expired and has sufficient funds.

If you purchase from the USA, keep in mind that some US banks may block overseas payments, so you should inform them that you are interested in making a payment to Spain.

Also, by the application of European tax legislation, we inform you that the country information in your profile must match the country of the payment method or the country from which the purchase is made. If not, the purchase cannot be made.

VideoPass is the service that allows, through a subscription, access to live content and the video archive on demand from our website and official apps, among many other contents such as news, the calendar, details of the teams and drivers, and official results, among others.

You will be able to watch the races, classifications, practices, and press conferences live or on-demand of the MotoGP™, Moto2™, Moto3™, and MotoE™ World Championships.

With your MotoGP ™ VideoPass Season subscription, you will have access from the start of the season until shortly before the start of the next one, being able to access it from anywhere in the world as long as you have an internet connection.

Our official website is at motogp.com and you can download the official apps for Android or iOS mobiles and tablets completely free of charge, along with the TV apps for Android TV, FireTV, Roku, and Apple TV.

The main option is the Season subscription, valid from the moment of purchase until shortly before the start of the next season. This is the most worthwhile option for getting the most out of the cost of the subscription.

Other subscription options include:

Yearly - VideoPass access for one year (365 calendar days). Available to purchase through the MotoGP™ app only.

Monthly* - VideoPass access for 30 calendar days, with automatic renewal activated so that you don't have to check for the expiry date and miss a race.

One Event* - VideoPass access for a single GP, starting at the time of purchase (available from Tuesday pre-GP). Live content starts on Thursday. Available to purchase from our official website at motogp.com only.

Free Trial - New members can try out our products for free during the days leading up to a GP and even certain Live sessions before the sprint race on Saturday.

Full Pass - This option consists of a Season VideoPass plus a Season TimingPass. Regardless of the date of purchase, it will cover the current season as well as the off-season prior to the following one.

All VideoPass subscriptions grant access to the same content and features, differing only in their duration.

*The availability of Monthly and One Event options may vary throughout the season.

You can enjoy your VideoPass subscription from any computer through our official website at motogp.com or, with your Android or iOS mobile or tablet, as well as with the TV apps for Apple TV, Android TV, Roku, and Fire TV.

Smart TVs that cannot use any of the mentioned TV Apps are not supported, so your experience with them may not be satisfactory.

You will be able to watch the content and videos on any compatible device and share the video via Chromecast (with the device or through the option available from the video player) or Airplay, even using an HDMI cable directly connected to the TV.

Watching from PlayStation or Xbox is also not officially supported and therefore we cannot guarantee your experience with them, although both platforms can use adapted browsers with which our website should work correctly.

In order to know the minimum requirements necessary for each device, you can consult our corresponding FAQ.