Help Center

The necessary cookies which allow access to the new site’s content and features can sometimes enter in conflict with cookies from the previous version of the site.

You will need to clear cache & cookies from your browser to navigate our new site without interruptions.

Each browser has a different path to clear cache & cookies but this is how to do it in the most popular one (Chrome). It should not be too different if you are using a different one:

- Click the lock icon to the left of the URL bar
- Click Cookies and Site Data
- Click Manage Cookie and Site Data
- Click the trash can icon to the right of all motogp sites.

You may also check our visual step-by-step guide in PDF format. 

After that, simply log in again and you should be good to go!

Should that not work, please use an incognito window in your browser or use a different browser next time.

The first step is to register a Dorna account (valid for both motogp.com and worldsbk.com). This is free and can be done through our website or any of our official apps.

Simply click the ‘REGISTER’ link and fill in the email and password fields. That’s all you need to get started!

Make sure that you provide a valid email address. The password must have a minimum of eight characters and include at least one uppercase letter, one lowercase letter, a number and one of the following special characters: !@#$%^&*

A few minutes after completing the process, you will receive an email to validate your Dorna account.

You will be able to edit your personal data, addresses and preferences through the ‘My Account’ section of our website and apps.

Yes, with your Facebook credentials you can create a free motogp.com account using the “Continue with Facebook” option in the Registration/Login box.

Yes, by selecting the “Continue with Apple” option you can register and access with your Apple ID.

Before completing registration, you will be asked to confirm the email address you will use, as Apple may create a private email address for you, with the domain “privaterelay.appleid.com”.

In case you do not want to proceed with the private address created by Apple, you can return to the previous page and register using your email and assigning a password.

Yes, creating a motogp.com account is completely free, either through our website or through one of our official apps. Also, it will only take you a minute.

However, in order to access video services, whether live or on demand, you will need to have a VideoPass subscription.

Once you have created your motogp.com account, you can access it worldwide through our website and official apps, as long as you have an internet connection.

First of all, please make sure you are using the correct credentials (email and password).

You can change your password using the option Forgot your password?. You will just need to enter your email and you will receive an email to establish a new one.

We do not recommend setting a password that includes special characters, please use only letters and numbers.

In addition, we suggest that you adjust your current email provider settings, such as spam filters, safe list, spam to spam folder, etc., to accept emails from our non-spam address no-reply@dorna.com.

In case the login issue occurs with one of our official TV apps, we also suggest that, after completing the username, click on "Next" to enter your password, instead of clicking on the fields directly with the cursor.

If you don't remember your password, you can use the option Forgot your password? in the login box to enter your email and you will receive an email to set a new password.

We do not recommend setting a password that includes special characters, please use only letters and numbers.

In addition, we suggest that you adjust your current email provider's settings, such as spam filters, safe list, spam to the spam folder, etc., to accept emails from our non-spam address no-reply@dorna.com.

In addition to use the option Forgot your password? to change your password, you can also log in at motogp.com, then click on your username or email address in the upper right corner of the page to access the My Account area.

Once in your account, select the Change password option (on the left-hand side). Enter your old password, next your new password, and select Save Changes. Your session on motogp.com will be closed after saving the changes, to update.

In case you wish to delete your Dorna account (affecting both any motogp.com and worldsbk.com accounts and the details associated with them), you can do so through the ‘Manage account’ option on your profile.

This procedure is permanent, and the data loss is irreversible, so it will irreversibly cancel any motogp.com or worldsbk.com VideoPass or TimingPass subscriptions that may be active at the time of the account’s deletion.

Optionally, you may also request the deletion of your account from our Customer Service team by using the contact form on our official websites or by writing to support@dorna.com.